Frequently Asked Questions
Everything you need to know about our premium Merino wool collection.
How do I care for my Merino wool garments?
To maintain the longevity of your items, we recommend hand washing in cold water with a wool-safe detergent or using a gentle machine wool cycle. Always lay flat to dry and avoid wringing the fabric.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Is your wool ethically sourced?
Yes, we only partner with growers who adhere to strict animal welfare standards and are certified non-mulesed. Sustainability and ethical treatment are core to our brand values.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.